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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Daniel Clements

October 11, 2026

5 out of 5 rating by Daniel Clements
"I have been very pleased with the service provided. My state-to-state insurance transfer was handled efficiently. Becky has been helpful with coverage elections, she seems quite knowledgeable about PA insurance rules. Thanks!"
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Kenneth Cheng

September 18, 2026

5 out of 5 rating by Kenneth Cheng
"I always have been taking good care of every time I call in for claims or others issue ."
We responded:
"Thanks so much, Ken! We’re glad you’ve always felt well taken care of. We truly appreciate your continued trust in our office!"
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Sean Ehrman

September 5, 2026

5 out of 5 rating by Sean Ehrman
"Helped us save a good amount of money with like for like home and auto. Really happy we moved to Lisa"
We responded:
"Thanks, Sean! We’re so glad you made the switch to our office and that we could save you money on your home and auto insurance. We really appreciate you choosing us and we look forward to taking care of you for years to come!"
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Terry Ehrman

September 5, 2026

5 out of 5 rating by Terry Ehrman
"Lisa and team are fantastic- highly recommend looking them up if you have any insurance needs!"
We responded:
"Thanks so much, Terry! We really appreciate the kind words and the recommendation. We’re so glad to have you as part of our State Farm family!"
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Kent Stroupe

September 5, 2026

5 out of 5 rating by Kent Stroupe
"I became a State Farm customer when I was 16 years old when I insured my first motorcycle. Greg Lankes, a new add to Lisa’s team, has walked me through every insurance need for the 27 years since I met him. Every question, every concern, every accident report, Greg has been available, knowledgeable, and a true professional every step of the way. Even now, as my teenagers have become drivers, Greg is the guy we trust to start them on their own journeys. In a world where it’s hard to know who to trust, Greg has always been a trustworthy resource for our family. Thanks Greg!"
We responded:
"Thank you so much, Kent! We absolutely love reading this! We’re so happy Greg has been there for you and your family for all these years, we’re very lucky to have him on our team. We appreciate your continued loyalty!"
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Chuck

September 1, 2026

5 out of 5 rating by Chuck
"In a time where offerings for car insurance are coming out of the woodwork so to speak, and in a time where every dollar counts for sure, I really do not waste my time looking because after 40 plus years, I know what to expect and am never disappointed with the support I get from this office...
Case in point... small mishap on the road where a large stone in a construction area came up and did some minor damage to a rear door. When I called it in , in about one hour all facets of the process where in place. After supplying the info, I had an appointment, contact with the repair shop and a rental car in waiting... proof is in the pudding!"
We responded:
"Thanks so much, Chuck! We really appreciate you taking the time to share this. We’re so glad we could make things easy for you when you needed us. After 40+ years with our office, it means a lot to know we’re still taking good care of you! 😊"
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Kelly Applequist

August 28, 2026

5 out of 5 rating by Kelly Applequist
"I love the personal attention that you get from Lisa's office."
We responded:
"Thanks, Kelly! That’s what we’re all about! We’re always here for you and your family, and we appreciate your trust in us."
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linda webb

August 26, 2026

5 out of 5 rating by linda webb
"Lisa has been my agent for home & auto for 20 yrs. She and the team have always been caring and helpful. Highly recommend using this office for all insurance needs."
We responded:
"Thank you, Linda! We truly appreciate your 20 years of loyalty and kind words. We’re so grateful to have you as part of our State Farm family!"
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Michael G

August 19, 2026

5 out of 5 rating by Michael G
"I went for years “direct” through the internet for years. My ex wife brought me on board. I have never been happier to have such personal service while having an agent. Lisa and her team of highly knowledgeable and well polished staff are amazing. A new guy I have been speaking with, Greg, was fantastic and really helped me review my coverage when I said I wanted to lower it. There was no pressure not too, and he looked into every reasonable option. “I’d say keep this but you don’t need this”. It was very refreshing. I will always recommend Lisa and her business for life"
We responded:
"Michael, this means so much to our team! We’re thrilled you’ve experienced the personal service we strive to provide. Thank you for being part of our State Farm family!"
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Vince Sacco

August 7, 2026

5 out of 5 rating by Vince Sacco
"Look, who looks forward to searching for new auto and home owner's insurance? I didn't but I am glad I did. I reached out to Lisa Caughey. I worked directly with Becky and Gregg and I could not be more pleased. I got excellent coverage at very competitive rates and I was kept informed during every step of a very simple process. If you haven't compared insurance for a while or ever, do yourself a favor and contact this agency. I would highly recommend"
We responded:
"Reviews like this mean so much, Vince! Thank you for choosing our agency and trusting Becky, Greg, and our team with your insurance needs. We truly appreciate you taking the time to share your experience and recommending us!"
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mark kania

July 23, 2026

5 out of 5 rating by mark kania
"I have. been a customer with State Farm for over 40 years with a brief interruption while in Alabama. My agent was William Standish for the majority of those years. Upon his retirement I was transferred to another agent. That relationship was short lived and for the first time I was dissatisfied with State Farm. Looking for a new Company/Agent I was introduced to Lisa Caughey's office. I personally met with Lisa and another associate in her office. Although I was a current client of State Farm she completely reviewed my insurance products offering suggestions for improvement in all areas. That was several years ago and the service continues to be excellent. Her office staff is terrific and always accommodating even when I stop by with a question, even without an appointment.
In short, I am very please with Lisa and her staff. I am constantly bombarded with offers from other insurance companies but I have come to realize that the service Lisa and her associates provide cannot be duplicated. I thank her for showing me that State Farm is a reputable company with products meeting my needs being competitively priced with outstanding service levels.
Mark"
We responded:
"Mark, reviews like yours are the greatest compliment we could receive! Thank you for recognizing our team’s dedication to taking good care of our customers. We’re grateful for the opportunity to serve you!"
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Jim R Toner

July 7, 2026

5 out of 5 rating by Jim R Toner
"Dealing with Lisa Caughey’s office, I have always recieved friendly professional responses to any request for assistance. The staff is very knowledgeable and will quickly provide detailed answers to my questions. If need be they will do research and always provides a solid answer on a call back. I feel I bought more than insurance from this office but professional advisors on any insurance issues."
We responded:
"Thank you for the great review, Jim! We really enjoy having you as part of our insurance family and we are always happy to help!"
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Mark Nelson

June 15, 2026

5 out of 5 rating by Mark Nelson
"My wife and I met with Lisa Caughey to go over our insurance. She was easy to talk to as well as being very personable and thorough. We were able to update our insurance and adjust it to meet our needs (Auto, Homeowners and Umbrella Insurance). We were very happy with the results. In addition, Lisa has a very good support staff which is key."
We responded:
"It was our pleasure meeting with you, Mark! Thank you for the glowing review and your continued loyalty and trust!"
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Mike Schmidt

May 18, 2026

5 out of 5 rating by Mike Schmidt
"Great experience dealing with Lisa and her team!!! Very personable experience and very understanding of your individual needs."
We responded:
"We appreciate the wonderful feedback, Mike! We’re passionate about people, not just our policies—we’re so glad it showed. Thank you for your business and your trust in us!"
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Edward Crawford

May 7, 2026

5 out of 5 rating by Edward Crawford
"It's a real pleasure working with Lisa and her team anytime I call for advice or to clarify specific issues."
We responded:
"Ed, it’s truly OUR pleasure helping you and your family! We appreciate your kindness and loyalty over the years!"
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J Miller

April 13, 2026

5 out of 5 rating by J Miller
"Always helpful whenever we need something! Kind and caring people as well. Thanks to everyone there!"
We responded:
"We really appreciate your kind review, Jordan! Helping our neighbors is what we love most—thank you for choosing our office!"
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Jeffrey Wolski

April 8, 2026

5 out of 5 rating by Jeffrey Wolski
"So far so good. Hopefully I will never have to contact them. 😉"
We responded:
"We hope you don’t need us either, Jeff! But we’re always here for you! Thank you, we appreciate the review and your trust in us!"
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Traci Fucsko

April 7, 2026

5 out of 5 rating by Traci Fucsko
"We’ve been with State Farm and Lisa’s office for well over 10 years. Recently Greg helped me with a new policy for my business. He was very knowledgeable, and made a situation that seemed like it would be difficult incredibly easy. I’m always grateful for the friendly service and prompt attention."
We responded:
"Thank you so much for the sweet review, Traci! It truly means a lot to us, and we’re grateful to help protect what matters most to you!"
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Diane Tamburino

March 26, 2026

5 out of 5 rating by Diane Tamburino
"Met with Greg who provided us with great information and feedback on updating our homeowners policy. In the process got a great quote on an auto policy. Great insurance ."
We responded:
"Thank you for your kind feedback, Diane! We’re honored to serve you and we appreciate your trust in us!"
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Karen Dobbins

March 24, 2026

5 out of 5 rating by Karen Dobbins
"Been Lisa's customer for over 30 years. Never had a problem. Price is reasonable. HOME & CAR monthly payments available."
We responded:
"We’re happy that you’re happy, Karen! We truly appreciate kind and loyal customers like you. Thank you!!"
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Valerie Harrison

March 20, 2026

5 out of 5 rating by Valerie Harrison
"Impeccable service from the nicest people!"
We responded:
"Thanks so much, Valerie! The feeling is mutual!"
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Eve Cook

March 18, 2026

5 out of 5 rating by Eve Cook
"I work with Greg who is superior! Extremely helpful and always there to get me answers."
We responded:
"Thank you for the kind words, Eve! Greg and our team are always here for you. We appreciate your continued support!"
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David Offen

March 16, 2026

5 out of 5 rating by David Offen
"Excellent service and friendly"
We responded:
"Thank you for the kind review, David! We appreciate your support and are always here when you need us!"
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Michelle Griffeth

March 12, 2026

5 out of 5 rating by Michelle Griffeth
"Been with Lisa for 30 years. Fantastic service all the time."
We responded:
"Thanks, Michelle! We appreciate your loyalty and have enjoyed working with you & your family for decades!!"
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Roy Roper

February 24, 2026

5 out of 5 rating by Roy Roper
"Greg from Lisa's office came out to home to help with forms. Great experience. Helpful. Courteous. Efficient.. highly recommend their firm and service."
We responded:
"Glad to be of service, Roy! We have always enjoyed working with you. Thanks for your kind words!"